25 August 2011

Customer Service

There's a hierarchy that an employee who deals with customers should follow.

In order of most important to least.

Helping a customer standing at the counter.
Helping a customer wandering the store.
Helping a customer on phone.
Stocking the shelves/cleaning.
Personal shit.

This is why the internet is kicking your ass.

For stores that don't really have an internet option, you are aware that you have competitors within a short drive from here, right?

If you make me wait longer than it takes to drive to the next closer store, why don't I?

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