You judge a company not by how they do when everything goes right, but by how they handle things when they all go wrong.
Cavalry Manufacturing, when I called last week, said the purple stock set you guys so generously paid for was all boxed up and ready to go out the door.
I expected it today and no package, so I called back.
The person I spoke to today was the same person I spoke with earlier.
Now he's as confused as I am. They have no record of a shipping label being generated, and there's no box with my name and order number where it would be if no label had been generated.
They're just gone.
So he said he'd send another set out this afternoon.
It's a delay, but they're handling it.
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