You've decided to pony up the money to sponsor a forum that caters to your target market.
It is not a good long term idea to have the moderators delete any post that's even remotely critical of the service they have received from your company.
The customer is likely to note the deletion and now will begin telling others in your target market, personally, they should not do business with your thin skinned ass.
While it is possible that the forum itself has a policy of deleting such posts criticizing the paying vendors; they would not have deleted the post if you hadn't become a sponsor, so it's on you.
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