26 October 2022

Radical Idea

With The Lovely Harvey working from home I get to hear her dealing with the managers of the people she's paid to catch.  She's the other end of, "this call may be monitored..."

It is obvious that the place she works is not hiring people who are capable of doing the job properly.

I asked and she listed the salary and benefits for this job that has a 15% turn-over rate for policy violations.

Many of these policies, if the employee is not terminated, gets the government involved and that could lead to legal consequences for where she works or charges against the managers.

The salary and benefits are generous, but they are not attracting the quality candidates.  What few quality candidates whom are hired do not find the compensation satisfactory enough to be retained.

I've seen it over and over.

The three most difficult things for any business are:

1. Hiring the right people.

2. Getting out of their way so they can do their job properly.

3. Creating an environment where they want to stay.

I've met the people who would take to the job Harvey polices like a duck to water.  They would not stay at the company she works for because of the people who need hourly corrections in how they do their job.

The people causing this bad situation are your usual band of entitled minority types whom cannot easily be terminated because of "you fired me because I'm ________!"

Yeah, it wasn't you breaking the law during your call, it's because of endemic racism/sexism.

1 comment:

  1. Sounds much like the issues Big Country has had at several of his telemarketing jobs. Where he gets canned for doing the job that nobody else was doing.

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