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You judge them by how they act when things go wrong.
Pro-Flowers earned our repeat business today when something we sent to my mother-in-law for her birthday was marked by FedEx as delivered...
... without a package in sight. Not even any tracks in the snow.
FedEx made excuses, and directed us to complain at Pro-Flowers.
Without batting an eye or even leaving enough time to check our story, Pro-Flowers offered us our choice of:
- Resend the same thing.
- Send something of the same or lesser value.
- Give us a refund plus 20%.
This also marks the fifteenth time in a row there's been some kind of problem with getting a package from FedEx. When the United States Postal Service beats on timely delivery, rates and customer service; you deserve to be run out of business.
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