18 January 2025

Tech Support For Septuagenarians

The internet went out at the inlaws.

Except for the two days that Harvey works from there, they don't use it for much.

But if Sling is down...

They might miss their shows!

It's funny because Marv and I set them up to get broadcast TV not all that long ago.

Amazing what becomes "essential" isn't it?

I got them to the point of, "nothing more to do without calling the ISP."

They did and immediately called Harvey saying tech support was speaking in tongues.

Knowing that it would be tongues to her too, I went over to talk to the tech for them.

It's frustrating when tech support runs you through ALL of the steps you'd already performed to determine that the problem might be with them.

A reset of the router and the ONT did the trick!

Next task is being available to help Willard get a new phone.

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